Meet our Chief Safety Officer & Dispatch Manager.
Every day Wendy Ord works with our team of dispatchers, our flight coordinators, and our Part 135 operator, to help patients receive life-changing treatment. Wendy first joined our team at Angel MedFlight six years ago as the Chief Safety Officer & Dispatch Manager.
Wendy has more than a decade of experience in the air ambulance industry. In her dual role she guides the Dispatch team and sets policies while managing our company-wide safety programs and training. As the Chief Safety Officer, Wendy works with our safety council to keep the security of our patients and team members at the heart of our culture and everything we do.
Our Dispatch team is here for you and your patients 24/7. Every day our Dispatch team works with our medical flight team members, flight coordinators and our exclusive air carrier to help patients reach the life-changing treatment they need. Wendy and her team work to ensure that our patients arrive at the next level of care as soon as safely possible and with the benefit of the industry’s most aggressive security standards. She came to Angel MedFlight with an FAA Dispatch License, a bachelor’s degree in Business Management, and formal training in safety management.
Our team members are here because they care about our patients.
Our team members like Wendy are the reason why Angel MedFlight is the highest-rated air ambulance company in patient satisfaction online. At every level of our business, we hire compassionate experienced professionals. Every one of our employees is here to provide life-changing transports for our patients and to support their healthcare providers in driving the best possible patient outcomes.
Our Dispatch Team is here to make sure your patient arrives on time.
Using Angel MedFlight’s flight monitors, dispatchers quickly assess the safest and soonest flight times available. At every stage of the healthcare journey, they coordinate with pilots and medical flight team members so that family members and receiving and transferring facilities have the latest flight information available.
No one plans for a critical illness or injury – most air ambulances arrive for patient transport the same day of the request, or the following day. That’s why our dispatchers work with our team members and exclusive air carrier 24/7 to find available flights so your patient can reach the highest quality of care as soon as possible. The Dispatch team also works with the pilots and our medical team members to ensure we make the healthcare journey as comfortable as possible for the patient and any family members on board.
They can arrange special accommodations, including food and beverage catering for flights. We understand that patients and their families find us on the most challenging days of their lives, and we do whatever we can to make the flight experience easier.