Angel MedFlight Provides Lifesaving Transport and Winning Patient Advocacy
Less than a week after undergoing arthroscopic knee surgery in Maine, Sal and Sunday Messina’s teen-aged son was complaining of increasing and constant pain. Sunday Messina had grown quite concerned and knew her son needed urgent attention. After emergency surgery, doctors at the hospital in Maine said they couldn’t take care of her son and that he needed a higher level of care. The 16-year-old needed air ambulance transport. Angel MedFlight Worldwide Air Ambulance stepped in and provided unparalleled patient care not only during the medical flight, but for years after.
Hospitalized in Maine, the son had a serious infection that doctors there were unable to get under control, his white blood count was soaring and they recommended the patient be transferred to a tertiary treating medical facility. The boy could not be admitted to closer hospitals in Boston, New York and New Jersey. The closest facility that could handle the patient’s needs was in Tampa, Fla. ”A surgeon said to us, ‘You need to get your son out of this hospital because we can’t save him here.’ It was a smaller hospital and that’s when we knew we were in a desperate situation,” says Sunday Messina.
How did the Messina’s decide upon Angel MedFlight? “It was kind of a miracle that was meant to happen, ” says Sunday. “We knew we had to transport our son immediately. I went online, there was a list of different medical flight companies and the name of your company kind of spoke to me and that was it.”
Sal Messina says Angel MedFlight “turned out to be a guardian angel.” Angel MedFlight gave the Messina family, “just a complete feeling of confidence and comfort.” Sunday says when Angel MedFlight’s medical flight crew arrived at the hospital in Maine she knew her son was getting the best care. “If someone is going to save his life, this is the time. They loaded him up, they put him on that plane and I think from that moment on, I knew in my heart that it was going to be okay.”
Angel MedFlight’s team of critical care flight nurses and paramedics transported the young man to a hospital in Tampa that was able to give him the higher level of care he needed. But Angel MedFlight’s patient care does not end once we leave the receiving facility. Sal and Sunday’s son was on the road to recovery but the family’s insurance company claimed his air ambulance flight to Tampa was not medically necessary and withheld benefits to pay for the flight.
That’s when Angel MedFlight’s experts in claims and insurance law took over, writing not one but two appeals to the insurance company. Both were denied. But Angel MedFlight is committed to advocating for the patient and wanted nothing more than to return the Messina’s retainer check to them.
Angel MedFlight has a highly skilled legal department which is specially trained in cases involving the Employee Retirement Income Security Act of 1974 (ERISA), a federal law that governs most health insurance policies. Our legal team went to bat for the Messinas and in January 2013, a Federal District Court judge ruled the insurance company would have to pay the full amount of the air ambulance services rendered by Angel MedFlight.
Winning patient care on two levels. A lifesaving medical flight for the Messina’s son and a claims and legal team that advocated for the family and secured insurance benefits, benefits the insurance company deemed were not medically necessary. “When you’re in a life or death situation, the last thing you want to be dealing with is insurance companies and making important decisions. Angel MedFlight knew exactly what needed to be done and we were just along for the ride and full of confidence the whole time.”
Today Sunday Messina says her son is just a regular guy, becoming a man and we’re super grateful. His father Sal says he doesn’t wish this type of medical emergency on anyone. “But if it does, thank God for Angel MedFlight.”
Patients share their experience
"Everything for my husband's flight was wonderful. The Angel MedFlight medical crew was so nice and easy to work with. They kept my husband comfortable. They held his hand; it was great. The flight coordinator explained everything to me ahead of time. She told me what was going to happen and what to expect. I am afraid of flying but they made me feel comfortable. When we landed, the ambulance was right there and ready to go. Everything went well. I want to thank everyone at Angel MedFlight, they were fantastic."
"...We are thrilled that everything has gone so well! We tremendously appreciate the care and support that everyone at Angel MedFlight has provided Betty leading up to this point . They helped keep her informed about her condition, which was so important to us, and as comfortable and healthy as possible while she waited for transplant. We thank them for their expertise and kind compassion."
"My mother and I just wanted to thank Angel MedFlight for all of their help and consideration moving my father and mother to Texas. It could not have went any smoother just as they told me it would. My parents got here safely and dad is in the nursing home and I'm sure his progression will improve. Again, thanks Angel MedFlight for the tremendous effort. The crew was great with my parents."
"I read the testimonials on your website and was very impressed. I wish I would have found Angel MedFlight sooner, so we could have gotten my mother home right away. I was very impressed with Angel MedFlight. There were no time constraints. I could call in the middle of the night and they would answer. Also, the help we received from the Angel MedFlight staff really took the load off me and my dad so we could concentrate on my mother. Knowing that they were taking care of the insurance claim really made me rest easier at night."
"Angel MedFlight is absolutely fantastic. Beyond fabulous. The pilot, paramedic, nurse -- all of them. It was the best flight I ever had in my life."