The staff at Angel MedFlight is available to answer your questions 24 hours a day, 7 days a week, 365 days a year. Call 1-877-ANGEL70 (877-264-3570) and one of our friendly and knowledgeable staff members will be happy to assist you and answer any questions you may have.

Questions You Need to Ask Before You Choose an Air Ambulance Company

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General Questions

I found Angel MedFlight on the internet, how do I know that I can trust this company?

With so many different companies to choose from who make so many promises it can be difficult to know who the best is really. Angel MedFlight can back up its claims. We make it a priority to demonstrate what we do at Angel MedFlight and exactly how we do it through videos, references, testimonials, and endorsements including from patients, patient family members, hospital case managers, the Arizona Better Business Bureau and the Arizona Department of Health Services. We know you have a lot of companies to choose from. We’re confident that if you give us the chance to serve you that you will be completely satisfied.

Arizona Dept. Health Services listing, page 9 of 10
Better Business Bureau Review

What is an air ambulance?

An air ambulance is a business class aircraft (ex. Gulfstream, Lear, King Air) that has been medically customized with stretchers, advanced life support equipment, medications and a specialized flight-trained medical staff. Angel MedFlight chooses to only use jets.

Why would a patient need an air ambulance?

  • Extensive or urgent medical attention is needed and time is critical
  • Critical illness or injury where patient cannot be transported by commercial means
  • Injury or illness while traveling in a foreign country
  • Illness or injury requiring treatment by a specialist

What do I need to do to prepare for a medical transport?

The only things you are responsible for are choosing a receiving hospital and physician, time and date for trip, and furnishing payment information. We can assist you in selection of a receiving facility if you are unsure of the best choices. If your travel dates are flexible, we will work with you on trip options. Angel MedFlight will take care of everything else – air and ground transportation, medical team, flight crew, accompanying passengers, coordinating medical personnel and facilities, filing insurance claims, and anything else that may arise. Our goal is a smooth transport for all involved.

What other services do you offer?

 Angel MedFlight is dedicated to efficient, caring patient transport. We arrange ground and air ambulance transfers; medical escorts on airlines, cruise ships, railway, or by other commercial means; airline stretcher transports for international flights if available; and basically any affiliated service that assists in making the trip easier for patient and family. We’ll make arrangements for pets, luggage, automobiles, fellow travelers, customs (if international transfer), hotels, insurance, facilities – anything the patient and their family need to feel comfortable and in good hands during the trip.

Are you licensed and insured?

Yes, we are fully licensed and insured. We utilize aircraft that are FAA Part 135 compliant. Angel MedFlight utilizes the services of sole and exclusive FAA F.A.R. Part 135 vendors, such as AeroJet Services (License Number: J7EA116I). Our vendors retain WYVERN and ARG/US Platinum ratings in order to ensure the safest aviation operations possible. All flight crew and medical staff maintain all required licenses and certifications. We also obtained Arizona Department of Health Services Air Ambulance License (Lic.#750). This license gives us the authority to operate fixed wing air ambulance, providing basic life support, advanced life support, critical care missions, convalescent and interfacility transports in the State of Arizona.

Medical

Who will provide the care?

Many air ambulance companies have minimum-wage employees or salesmen answering the phones and the cheapest nurses and paramedics medics available providing care (most of which just get off a shift at another place of employment). At Angel MedFlight, a trained medical professional handles all phone calls 24/7/365. Our standard medical team typically consists of one registered flight nurse and one critical care flight paramedic who have a minimum of 10 years of combined experience. Many have specialized training in critical care, emergency medicine or other specialties. Together they can handle virtually any incident that might occur during a transport. If you want to rest assured that your loved one is in capable and experienced hands, you will choose Angel MedFlight.

How many medical personnel are with the patient on each transfer?

A standard team usually consists of two medical personnel, one of whom is either a physician or a critical care flight nurse, accompany the patient on each transport. Paramedics are also available for transport dependent upon the patient’s needs.

What kind of training/experience do they have?

All of our medical staff are board certified, air certified and have at least five years experience in emergency medicine. They undergo a rigorous initial orientation prior to flying with patients. Additionally, all medical personnel participate in 100 hours of didactic and clinical continuing education annually. We also perform a quality review following each trip.

What does “bedside to bedside” medical transport mean?

To ensure continuity of care, our medical team is with the patient from the very beginning. Our team arrives at the patient’s bedside at the sending facility or hospital. We meet with sending medical staff, assess the patient’s condition and comfort the patient. Our team accompanies the patient in the ground ambulance to the airfield, constantly monitoring patient condition and offering comfort and support. The Angel Medflight team flies with the patient, then accompanies the patient by ground ambulance to the receiving hospital or facility. We discuss the trip with the receiving medical staff to ensure that they are up to date on the patient’s current condition.  At this point, we have come full circle, and in so doing, have assured the patient has received the finest medical care.

What equipment and medications are on board the aircraft?

Standard medical equipment includes stretchers, oxygen, ventilator, cardiac monitor/defibrillator, resuscitation equipment, suction, intubation equipment, IV, ACLS drug complement, and any other specialty equipment necessary for each individual patient. Angel Medflight also carries the most proactive array of antibiotics for bacterial and parasitic infections in the air ambulance industry.

Financial

How much does air ambulance transport cost?

Patient transport via air ambulance is not inexpensive. But it is often the safest, fastest way to get a patient into the best hands for urgent medical care. Angel MedFlight is committed to finding the most cost effective transportation without compromising the quality of care. Call 1-877-ANGEL70 (877-264-3570) and we’ll quickly provide a no-obligation quote for you.

Are all costs included in your quote?

Included in an air ambulance quote are ground ambulance, medical personnel, flight crew, equipment and medicines and the flight itself. Any additional charges, usually contingent upon the patient’s upgraded condition, would be made prior to the flight and with full knowledge of the patient.

What forms of payment does Angel MedFlight accept?

During this critical time, finances are the last thing you want to worry about. We try to make the financial aspect easier by working with each individual patient to create the most logical, sensibly priced transport package. In addition, we accept various forms of payment for your convenience.

All major credit cards
Bank wire drafts
Cash
Cashiers checks
Money orders

Is there a less expensive alternative to air ambulance transport?

In cases where the patient is more stable and time is less critical, we can provide the following alternative methods of transport if available:

  • Long range ground transport. We transport the patient via ground ambulance staffed with two drivers, medical personnel, equipment and medications
  • Commercial flight with medical escort. Patient is accompanied by an ER or ICU Physician, Critical Care Flight Nurse or Critical Care Flight Paramedic (and of course all necessary medical equipment) on a commercial airline.
  • Commercial airline stretcher service. For international flights only. We arrange with the airline to remove several passenger seats from the rear of the aircraft to accommodate patient, stretcher, medical personnel, and equipment

Call 1-877-ANGEL70 for an in-depth discussion of the patient’s medical transport needs.

Insurance

Does insurance cover air ambulance transport?

The simplest answer, "Sometimes": There are a number of factors involved with determining whether or not an insurance carrier will pay for air ambulance and ground ambulance transportation. Each patient situation is unique and provides many different nuances that are not clearly definable within a given formula. In order to best determine whether or not you, your family, your friend, or your patient's insurance will cover the costs of air medical transportation, contact one of our RN / Case Managers ("Flight Coordinators").

What will you do to get my insurance to pay for the flight?

Most air ambulance companies will at least submit a claim to your insurance company though some will not. Angel MedFlight does much much more! Our in-house legal department reviews your insurance policy before the flight and we work with your doctor and other medical personnel to increase the likelihood of insurance coverage. We submit the claim to insurance and aggressively fight to get the coverage you deserve. Instead of hiring your own lawyer at significant cost to you, or dealing on your own with the frustration of the insurance bureaucracy, we handle it at no additional cost so you can focus on your loved one.

What is “medical necessity”?

In an effort to provide a standard definition of "Medical Necessity" and to establish a standard set of practices performed by Private Insurance Carriers, the American Medical Association put together the "Model Managed Care Contract". In this Model, the American Medical Association defines "Medical Necessity" as the following:

  • Health care or services that a prudent physician would provide to a patient for the purposes of preventing, diagnosing, or treating an illness, injury, disease, or its symptoms in a manner that is:

    (a) in accordance with generally accepted standards of medical practice;
    (b) clinically appropriate in terms of frequency, extent, site, and duration; and
    (c) not primarily for the economic benefit of the health plans and purchasers or for the convenience of the patient, treating physician, or other health care provider.

If my physician gives Angel MedFlight a "Letter of Medical Necessity", my insurance carrier will cover the flight, right?

It does not mean that your insurance carrier will cover the flight. Often times in your contract between the insurance carrier, yourself, and often times your employer, "sole discretion (or decision making abilities)" is left to the Medical Director at the insurance company. What this means is that your "treating physician" may tell you that you need some form of healthcare procedure, service, or diagnostic exam and the physician at the insurance company may tell you that the procedure, service or diagnostic exam is not medically necessary. When this Medical Director tells you that the service or procedure is not medically necessary, you are left with few options that Angel MedFlight and their legal staff can work to resolve. Nevertheless, it is best if you are seeking approval from an insurance company for air ambulance or ground ambulance services, to put it into the hands of those at Angel MedFlight from the very beginning.

Does your company help patients file insurance paperwork?

Angel MedFlight goes well beyond "just helping file your insurance paperwork". While most air medical transportation providers will tell you "we help file your insurance paperwork", Angel MedFlight realizes that this can be just the beginning to what is a long and daunting journey with your insurance company.

Angel MedFlight will work with you from the beginning all the way through the end in order to assist you with obtaining the benefits you may have within your insurance plan. When you first call Angel MedFlight, you will speak with a Licensed or RN / Case Manager ("Flight Coordinator") with expertise in making the arrangements for your air or ground medical transportation. As you begin to work with one of these Licensed or RN / Case Manager’s they will obtain all the necessary files that are required to expedite the claims process. These files are absolutely necessary in order to put forth the absolute best possible case with your insurance company.

Unlike any other air medical transportation provider Angel MedFlight has an "in-house" team of lawyers that specialize in insurance law so that you can get the insurance benefits under your plan. This team of lawyers doesn’t stop if your insurance company has denied the air or ground medical transportation claim. For you, your family, your friend, or your patient this legal team will fight to obtain the coverage. In some circumstances where the air medical transportation is emergent and your insurance company has denied the service, Angel MedFlight may have to perform the service and work for many years to obtain the coverage.

Aircraft

How do you determine which aircraft is right for each patient?

Factors we take into consideration when choosing the aircraft are patient’s condition, length of flight, and number of passengers traveling with the patient. All aircraft are equipped with the same life sustaining medical equipment and flight-experienced medical teams.

How many pilots are on board?

Aviation West Charters operates all aircraft with a two-pilot crew at all times.

Are meals served on the plane?

Yes, we offer catered meals for family members and for patients if there are no diet restrictions for flights over 3.5 hours and longer when available. We will accommodate special diets and special requests.

How many family members can travel with the patient?

This is determined by the type of aircraft used to transport the patient, the number of medical personnel on board, the patient’s condition, and medical equipment needed.

Angel MedFlight uses medically-dedicated Lear 35 and Lear 60 jets with two critical care medical personnel onboard. These Learjets can accommodate one to two passengers, while larger aircraft like Gulfstreams can seat as many as five family members.

How much luggage can patients/passengers bring?

Generally, there is room for no more than 2 small pieces ("carry on type pieces") of luggage due to the significant space utilized by onboard medical equipment and personnel. We will make arrangements to ship other luggage and non-essentials for the patient and family members.

Are pets allowed on board?

We understand how important pets can be to patients and family, and we take this into consideration. We would need to know size and weight of animal before determining whether the pet can accompany the patient. We would also ask that the pet be up to date on vaccinations and confined to a pet carrier during the flight. We will gladly arrange for your pet to be transported commercially if there is not enough space on the air ambulance aircraft. At this time, Angel MedFlight aircraft cannot accommodate cats.

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